Article 3: Card Charged but No Order Confirmation (Very Important)

I Was Charged but I Don’t See an Order

Sometimes what looks like a charge is actually a temporary authorization hold. This can happen if:

• The payment was interrupted
• The checkout page was refreshed/closed
• The bank placed a pending hold

What to check first

1. Check your email inbox and spam folder for an order confirmation
2. Check My Account → Orders (if you created an account)
3. Check your bank statement:
   • If it shows Pending, it may drop off automatically
   • If it shows Completed, then payment likely went through

What we will do

If you contact us, we can confirm whether an order was created.

Please email support@golddar.com and include:

• The email used at checkout
• Your name
• Amount charged
• Date/time of the charge (approx.)
• Screenshot of the bank transaction (optional)

We will verify and guide you on whether it will auto-reverse or if we need to assist further.