USA Returns Only — Step‑by‑Step
These steps apply to USA‑delivered orders only.
Step 1 — Email us within 7 days
Email support@golddar.com within 7 days of delivery (Delivered status) and include:
- Order number
- Item(s) you want to return
- Clear photos of the item with tags and packaging (SKU label if provided)
If your item is damaged/defective or you received the wrong item, also include close‑up photos/video evidence.
Step 2 — Wait for approval & RA number
If your return is approved, we will send:
- The exact return address
- A Return Authorization (RA) Number
Please allow 12–24 business hours for a response (during peak times it may take longer).
Step 3 — Ship back within 7 days of submission
Write the RA number clearly on the package.
Ship the return back within 7 days of submission.
Returns without an RA number may be refused.
Step 4 — Processing & refund
After we receive your return, processing typically takes 5–7 business days.
We will email you once processing is completed.
