Need help? Find quick answers about delivery times, returns, and product details below.
Products & Quality
A: We aim for accurate product photos and descriptions. Lighting and screen settings can cause slight color differences, but we keep details as true-to-life as possible.
A: We curate items from trusted production and fulfillment partners and review product specs (materials, finishing, and fit details) before listing. We continuously refine our assortment based on customer feedback and performance.
A: Our collections are sourced through multiple vetted partners. Country of origin and material details (when provided) are listed on each product page.
A: Minor variations can happen due to fabric dye lots, print placement, or handcrafted finishing. If you have a specific concern, reach out before ordering.
A: Material details vary by item. Please check the product description for metal type (e.g., sterling silver, plated finishes) and stone details (e.g., moissanite).
A: Sensitivities vary person to person. We recommend checking the listed metal/material details, especially if you have known allergies.
Ordering
A: No. You can place an order as a guest. Creating an account can make it easier to view order history.
A: If your order hasn’t entered processing yet, we may be able to help. Please contact us as soon as possible with your order number. Once processing begins, changes/cancellations may not be possible.
A: Contact us immediately with your order number and the correct address. If the order hasn’t been processed/shipped, we can try to update it.
A: Yes. You can ship to a different US address. (If you’d like a note included, contact us right after ordering and we’ll do our best to assist.)
A: If an item becomes unavailable, we’ll contact you with the next best option (replacement or refund, depending on the situation).
Shipping & Delivery (USA Only)
A: We currently ship within the United States only.
A: Yes—free shipping on all US orders. There is no shipping cost.
A: Delivery times depend on the item:
- 2–5 business days for many products
- 5–10 business days for other products
Business days exclude weekends and holidays.
A: The delivery window begins after your order is processed and handed to the carrier. Tracking updates will show progress.
A: Yes. You’ll receive a tracking number once your order ships.
A: Some orders may ship as split packages if items are fulfilled separately. This is normal—tracking will update for each package.
A: Please check around your delivery location (front desk/mailroom, neighbors, family members). If it’s still missing, contact us with your order number and we’ll guide you on next steps.
Accordion ConteA: Carrier delays can happen due to weather, peak seasons, or local disruptions. If your tracking hasn’t updated for several days, contact us and we’ll assist.nt
Returns & Refunds (7 Days | No Exchanges)
A: No. We do not accept exchanges of any kind.
A: Yes—returns are accepted for eligible unworn clothing items that meet the requirements below.
A: We accept returns of unworn clothing items that are:
- In original condition (unworn)
- With original tags attached
- In clear garment packaging with the SKU label
A: Return requests must be initiated within 7 days.
The first day of the return window starts the day tracking shows Delivered status for your order.
A: For split package orders, the 7‑day return window starts from the delivery date/time of the final package.
A: Your return must be shipped back within 7 days of submitting the return request to qualify for a full refund.
A: Returns that don’t meet the criteria may be subject to a 20% restocking fee, or we may decline the entire return.
A: Return shipping is the customer’s responsibility, unless the return is due to a shipping error or a damaged item.
A: Shipping and handling charges are non‑refundable.
A: Please allow 5–7 business days from the day we receive your returned package to process it. You will receive an email after your return has been processed.
A: Contact us with:
- Your order number
- The item(s) you want to return
- The reason for return
We’ll send return instructions.
Final Sale & Non‑Returnable Items
A: These categories are final sale / non‑returnable:
- Beauty
- Bodysuits
- Face masks
- Intimates / Lingerie
- Jewelry
- Swimwear
- Openpack Wholesale Orders
A: If an item is marked final sale or falls under a non‑returnable category, it’s not eligible for return. Otherwise, eligible clothing returns follow the 7‑day policy.
Product & Sizing
A: Use the Size Guide and compare measurements with a similar item you already own. This is the most accurate way to choose the correct size.
A: If you prefer a relaxed fit, size up. If you prefer a fitted look, choose the smaller size and compare measurements carefully.
A: We aim for accurate photos, but slight color differences can occur due to lighting and screen settings.
A: Follow the care label when available. As a general rule: wash cold, gentle cycle, and air dry to preserve fabric and prints.
A: Jewelry is non‑returnable, so please review product details before ordering. For care: avoid water, perfumes, lotions, and harsh chemicals; store in a dry pouch/box.
Pricing & Tax
A: Shipping is free for US orders. You’ll see the final total before placing your order.
A: We do not add sales tax as a separate charge.
Contact
A: Email us with your order number and question. We’ll get back to you as soon as possible.
Contact
Email: support@golddar.com
Support Hours: Mon–Fri, 9:00 AM – 6:00 PM (EST)
Address: 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113,
United States
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Golddar is a curated boutique brand for elevated everyday style.
We collaborate with trusted brands and production partners to bring thoughtfully made apparel and accessories with consistent quality and premium details.
© 2024-2026 Golddar LLC. All rights reserved.