1) Can I cancel my order?
Yes—but only if your order has not been processed or shipped yet.
Once an order is processed, handed over to the shipping provider, or shipped, cancellation may no longer be possible.
2) Cancellation time window
Because orders are processed quickly, we recommend contacting us as soon as possible after placing your order.
- Processing time is up to 3 business days
- Most orders are typically sent to the shipping provider within 3–24 hours after processing begins (business days)
If you want to cancel, the faster you contact us, the higher the chance we can stop the shipment.
3) How to request a cancellation
Email us at support@golddar.com and include:
- Your order number
- The email used at checkout
- A clear message: “Please cancel my order”
If your order is eligible for cancellation, we will confirm by email.
4) If the order cannot be cancelled
If the order has already been processed or shipped, we may not be able to cancel it. In that case:
- You may still be covered under our Return & Refund Policy (USA orders only), where applicable.
- International orders are final sale (no returns), as stated in our Return Policy.
Please review our Return & Refund Policy for details.
5) Refund timing (if cancellation is approved)
If your cancellation is approved, any eligible refund will be issued back to your original payment method. Refund timing may vary depending on your bank/payment provider.
6) Contact
Support email: support@golddar.com
(Include your order number for faster help.)
